Weekly 1:1 Framework — Anthony & GMs

Scope: All Three Locations — Graffiti Pasta · The Nook · HEYDAY Version: 1.0 Date: 2026-04-23 Prepared by: ALICE + Optimus / ACM Creative Concepts Status: DRAFT — Pending Anthony Review

Purpose

The weekly 1:1 is Anthony's most important management tool. It is not a check-in. It is not a casual call. It is a structured, 30-minute conversation with each General Manager that covers the past week, the coming week, and the relationship between Anthony and each GM.

Done consistently, this meeting:

Prevents small problems from becoming expensive ones
Keeps GMs aligned with Anthony's priorities
Creates a space where GMs can surface what they won't put in an MDR
Signals to GMs that they are seen, supported, and held accountable

Miss this meeting and the relationship drifts. Drift long enough and standards drop.

Who Attends

Anthony + each GM, one at a time.

This is a private 1:1. Not a group call. Each GM gets their own time.

Location	GM	Suggested Day/Time
Graffiti Pasta	[GM Name]	[To be set]
The Nook	[GM Name]	[To be set]
HEYDAY	[GM Name]	[To be set]

Scheduling rule: Set a recurring day/time for each GM and protect it. These should not be rescheduled casually. Consistent scheduling communicates that this meeting matters.

Format: 30 Minutes

Block	Time	Topic
Opening	2 min	Quick temperature check — how are you doing?
Last Week Review	8 min	Numbers, wins, problems
This Week Preview	8 min	Priorities, risks, what's coming
What Do You Need	7 min	What's in the GM's way — resources, decisions, support from Anthony
What Anthony Needs	3 min	Anthony's one ask for the week
Close	2 min	Confirm follow-up items

The Agenda (Anthony's Version)

Anthony runs this meeting from this agenda. He asks the questions. The GM does most of the talking.

BLOCK 1 — TEMPERATURE CHECK (2 MIN)

"How are you doing? How's the team energy this week?"

This is not small talk. You're reading the person. Are they stressed? Burned out? Energized? What you hear here will color everything else in the conversation.

BLOCK 2 — LAST WEEK REVIEW (8 MIN)

Sales

"Walk me through last week. How did we finish vs. goal?"

The Win

"What's the one thing that went well last week that you're proud of?"

The Problem

"What's the one thing that didn't go well — and what did you do about it?"

People

"Anyone on the team I should know about — good or bad?"

Listen for: Problems being minimized. Same issues repeating from previous weeks. Wins that deserve public recognition. Team members who are struggling or excelling.

BLOCK 3 — THIS WEEK PREVIEW (8 MIN)

Sales Outlook

"What's your plan to hit goal this week? What's on the books — events, large parties, anything special?"

The Priority

"What's the one operational thing you're focused on fixing or improving this week?"

Risk Flag

"Is there anything this week you're worried about — staffing, a vendor issue, something on the calendar that concerns you?"

This is where a prepared GM shines and an unprepared one gets exposed. The GM should be able to answer all three of these without hesitation.

BLOCK 4 — WHAT DO YOU NEED (7 MIN)

"What's in your way right now? What do you need from me to do your job better?"

This is the most important question in the meeting. It surfaces:

Decisions only Anthony can make
Resources the GM doesn't have
Frustrations that haven't surfaced yet
Gaps in training or tools

Anthony's job in this block is to listen. Not to defend. Not to explain. Listen, then decide what to act on.

Common categories of what GMs need:

A decision (vendor, hire, capital item)
A conversation Anthony needs to have with someone on the team
More clarity on a standard or expectation
Recognition or support they haven't received

BLOCK 5 — WHAT ANTHONY NEEDS (3 MIN)

"Here's what I need from you this week."

One ask. Specific. Measurable. Not a laundry list — one thing. This is what you'll follow up on next week.

Examples:

"I need the MDR in by 11pm every night this week, no exceptions."
"I need you to have a formal coaching conversation with [employee] and document it."
"I need you to run a full lineup every shift this week and tell me how the team responds."

BLOCK 6 — CLOSE (2 MIN)

Confirm the two follow-up items from this meeting:

What the GM is going to do (from Block 4)
What Anthony asked for (from Block 5)

"Okay — so you're handling [X] and I'm going to follow up on [Y]. We'll pick this back up next [day]. Anything else before we go?"

The GM Prep Sheet

Send this to your GMs so they come prepared. A GM who shows up to a 1:1 without having thought about their numbers is not ready to run a restaurant.

WEEKLY 1:1 PREP — [Your Name] + Anthony
Location: [Restaurant]
Week of: [Date]

Come ready to answer these four questions:

1. HOW DID WE FINISH LAST WEEK vs. SALES GOAL?
   (Know your numbers. Don't estimate.)

2. WHAT WAS THE ONE WIN?
   (Specific. Something you're actually proud of.)

3. WHAT WAS THE ONE PROBLEM — AND WHAT DID YOU DO?
   (Own it. Be honest. Tell Anthony what happened and what you did about it.)

4. WHAT DO YOU NEED FROM ANTHONY THIS WEEK?
   (A decision. A resource. A conversation. Something specific.)

That's it. 4 questions. Be ready.

Anthony's Follow-Through Rule

The 1:1 only works if Anthony follows through on what he commits to.

If a GM says "I need a decision on X" and Anthony says "I'll get back to you" — he must get back to them. Every time Anthony doesn't follow through, the GM learns that this meeting is for Anthony's benefit, not theirs. And the quality of what they bring to it drops.

Hold yourself to the same standard you hold your managers.

Signs the 1:1s Are Working

GMs come prepared with numbers and specific answers
Problems surface in 1:1s before they show up as crises
GMs start bringing solutions, not just problems
The relationship between Anthony and each GM feels tight, not transactional
Turnover at the manager level drops

Signs the 1:1s Are Broken

GMs don't know their numbers
The conversation is always reactive — problems Anthony is hearing about for the first time
GMs have no asks — "everything's fine" every week is a red flag
Meetings get rescheduled more than they happen

Changelog

Version	Date	What Changed
1.0	2026-04-23	Initial build — weekly 1:1 framework for all 3 ACMCC GMs

ACMCC Weekly 1:1 Framework | v1.0 | 2026-04-23 Prepared by ALICE + Optimus | ACM Creative Concepts